Job Posting: World of Nutrition is seeking a passionate health nut with fearless critical thinking skills and a strong work ethic to be our next Retail Sales Associate. Retail experience is a MUST! If you think you have what it takes to work at WON, apply now and join the WON Family.
The FT Retail Sales Associate is responsible for providing outstanding customer service and performing operational duties that drive sales through product knowledge, merchandising, register functions, store cleanliness, and other related duties. This person supports the environment of health and wellness that is the WON brand.
About World of Nutrition: Recently named 2016 Vitamin Retailer of the Year by Vitamin Retailer Magazine, World of Nutrition is locally owned and operated and has been proudly serving Nampa for 39 years. We are committed to providing the highest quality in vitamins and natural health products for people and their pets. People from all over the valley come to World of Nutrition for the friendly help and service. The goal is not the sale, but improving the lives of the families who are impacted by a healthier lifestyle. From elderly people to children to family pets, the priority is a better life through natural health. We take great pride in our personalized attention and outstanding customer service. Dedication to our customers, the community, and the spirit of healthy living will always be the foundation of our business.
Customer Service: Exceed customer expectations for service.
Adaptability: Deal with frequent change, manage competing demands, and handle unexpected events with a positive attitude.
Quality: Demonstrate accuracy and thoroughness, looking for ways to improve and promote quality, and apply feedback to improve performance.
Quantity: Meet productivity standards and complete work in a timely manner.
Ethics: Work with integrity and ethics, inspiring trust and upholding organizational values.
Use product information, sampling and available resources to educate customers and assist them in making product selections that are right for them. Promptly serve customers, minimizing wait time.
Drive sales by meeting and collaborating with the store team to understand, support and achieve established sales goals and objectives.
Maintain a professional and courteous relationship with customers and co-workers that fosters a positive work environment and embraces diversity.
Promotes growth and sales by creating and maintaining internal/external community outreach relationships within the local community.
Participate in learning and development activities (daily store meetings and product/online education) in order to provide optimal customer service. Protect and maintain company assets and resources to include cash control, inventory, fixtures and physical facility to prevent theft, ensuring Loss Prevention standards. Maintain the confidentiality and security of sales records and operational reports. Ensure work environment is safe for both customers and co-workers.
Oversee and perform regular maintenance; Clean shelves, baskets, backrooms, windows, front sidewalks, bathrooms, and floors according to company policy as directed by the management team.
Receive shipments, assist in unloading stock, checking products against invoice, sorting and distributing stock, shocking shelves, pricing merchandise, cleaning fixtures and displaying product.
Aid the management team in the implementation of merchandising, promotional and operational standards. Perform category maintenance by rotating products according to the company’s product rotation policy. Identify and document the return of damaged, discontinued or expired product. Aid in new store initiatives.
Execute all company policies and objectives within the store, ensuring that the WON brand and company is well represented.
Lead the store in the absence of the Store Manager / Owners to include opening / closing, customer service and store maintenance (interior and exterior).
Operate the cash register and prepare customer transactions and receipts efficiently. Totals price, tax, and shipping and handling charges accurately. Fully understands register functions, opening and closing procedures.
Aids in ensuring WONLove Rewards program is consistently promoted and the customer information, including email, is captured.
Schedule and perform social media posts for approval by management on a pre-determined schedule and frequency.
Performs other duties as assigned.
Adheres to WON Employee Manual.
Adheres to assigned work schedule. Promptly clocks in/out.
Follow management direction in completing other duties as required.
Flexibility to work in another location depending on the company’s business needs.
Must have at least 1 year of retail Health Food Store experience.
Must have computer skills and be able to operate necessary equipment.
Must be able to lift/move up to 50 pounds.
Must have knowledge of dietary supplements, natural and organic foods.
Strong interpersonal and public relations skills.
Good organizational and problem solving skills.
Must be available to work Monday – Saturday 10am-7pm
Salary is commensurate with experience. Position Type: Full Time (35-40hrs) Required experience: